Contact Us
How can we help?
Have a question about a product, an existing order, shipping, tracking, payment, a return, or a refund? Contact the Meraldane™ customer-support team and we will be happy to assist you.
service@meraldane.com
+86 152 2216 4423
8:00 AM – 10:00 PM Daily
Questions About an Existing Order
Please include your order number and the email address used during checkout. These details help our team locate and review your purchase efficiently.
Problems With Your Order
If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly.
Please provide:
- Your order number
- A clear description of the issue
- Relevant photographs or videos
- A photograph of the shipping label and exterior packaging
After review, we will provide an appropriate replacement, reshipment, refund, or return solution for a confirmed error attributable to us.
Before Returning an Item
Contact customer support before shipping any merchandise. Do not automatically send returns to our registered business address. Once approved, we will provide the correct return destination and instructions.
Response Time
We aim to respond within 24 hours. Requests requiring investigation with a carrier, payment provider, fulfillment partner, or return facility may take longer, but we will keep you informed.