Privacy Policy

Privacy Policy

Meraldane™ · Personal Information

Privacy Policy

This Privacy Policy describes how personal information may be collected, used, disclosed, retained, and protected when you visit meraldane.com, make a purchase, or otherwise communicate with us.

Information We May Collect

Depending on how you interact with our store, we may collect or process:

  • Contact information, including name, email, telephone number, billing address, and shipping address
  • Order information, including products, totals, discounts, and order history
  • Payment-related information processed by Shopify and applicable payment providers
  • Device, browser, IP address, cookie, usage, and interaction data
  • Communications, return requests, reviews, and customer-support records

How Information Is Collected

Information may be collected directly from you; automatically through cookies and similar technologies; and from Shopify, payment providers, shipping carriers, fulfillment partners, fraud-prevention services, analytics providers, and other parties involved in your transaction.

Why We Use Information

  • Process, verify, fulfill, and deliver orders
  • Send confirmations, tracking notices, and service messages
  • Provide customer support and handle returns or disputes
  • Detect fraud, misuse, and security threats
  • Improve store performance, products, and user experience
  • Provide marketing where permitted and honor opt-out choices
  • Meet legal, accounting, regulatory, and enforcement obligations

Cookies & Similar Technologies

Cookies, pixels, local storage, and similar technologies may support essential store functions, preferences, analytics, security, checkout, and marketing. Browser settings may allow you to block or delete cookies, but some features may then work differently.

Service Providers & Disclosure

Information may be shared as necessary with Shopify, payment processors, financial institutions, fulfillment partners, carriers, customer-support providers, analytics and marketing providers, professional advisers, and authorities where legally required. We may also disclose information during a business sale, merger, restructuring, or transfer.

Sale, Sharing & Targeted Advertising

We do not rent personal information. Certain analytics or advertising activities may be treated as a sale or sharing under some privacy laws. Where required, applicable privacy choices may be offered. Contact service@meraldane.com for assistance.

Shopify

Our store is hosted by Shopify, which processes information through its commerce infrastructure. Shopify's own privacy terms may apply to its processing activities.

Data Retention

Information is retained for as long as reasonably necessary for orders, customer support, accounting, fraud prevention, dispute resolution, enforcement, and legal obligations. Retention periods vary by information type and applicable requirements.

Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection; withdraw consent; or opt out of certain marketing, sale, sharing, or targeted-advertising activities. Rights may be subject to lawful exceptions and verification.

Submitting a Privacy Request

Email service@meraldane.com with the subject line Privacy Request. Describe your request and provide information reasonably needed to verify your identity. Authorized agents may need to provide proof of authority.

Marketing Communications

You may unsubscribe using the link in promotional emails or by contacting us. Transactional or service-related messages may still be sent where necessary.

Information Security

We use reasonable administrative, technical, and organizational safeguards. No transmission or storage method is completely secure, so absolute security cannot be guaranteed.

Children's Privacy

The store is intended for general consumers and is not directed to children. If you believe a child has improperly provided personal information, contact us so we can review the matter.

International Processing

Information may be processed or stored outside your jurisdiction by us or our service providers. Where applicable, we use measures intended to support lawful international processing.

Third-Party Links

Third-party websites and services operate under their own privacy policies. We are not responsible for their privacy or security practices.

Changes to This Policy

We may update this policy to reflect legal, operational, or technical changes. The current version will be posted on meraldane.com with an updated revision date where appropriate.

Privacy Contact

CompanyShanghai Bodongmei Network Technology Co., Ltd.
Legal RepresentativeLi Wenping
Websitemeraldane.com
AddressBuilding 4, No. 9135 Zhufeng Road, Fengjing Town, Jinshan District, Shanghai, China
Emailservice@meraldane.com
Phone+86 152 2216 4423
Service Hours8:00 AM – 10:00 PM Daily