Return & Refund Policy
Return & Refund Policy
This policy explains how to request a return, report an order problem, exchange an eligible product, and receive an approved refund for purchases made through meraldane.com.
Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery. Contact us before the return period expires. Eligibility remains subject to this policy.
Starting a Return
Email service@meraldane.com and include:
- Your order number
- The product name or description
- The reason for return
- Photographs or video where relevant
Return Eligibility
Except for damaged, defective, incorrect, incomplete, or materially misdescribed items, returned products must be unused, undamaged, in original condition, and complete with original parts, accessories, inserts, and included materials.
Opening shipping packaging does not automatically make a product ineligible if all applicable conditions are otherwise met.
Product Variations
Minor differences in color, finish, texture, scale, or material appearance can occur because of lighting, screens, production tolerances, and natural material characteristics. Such differences are not necessarily defects. Preference-based returns may still be requested within the return window.
Return Authorization
Do not automatically send merchandise to our registered business address. Returns must be reviewed and authorized first. Customer support will provide the correct return destination and instructions. Unauthorized parcels may be delayed or rejected.
Non-Returnable Items
Unless required by law, returns may be refused for products that are used, materially altered, misused, intentionally damaged, missing essential parts, personalized, clearly marked final sale, or returned outside the stated period.
Problem Orders
Contact us within 7 calendar days after delivery if an item is damaged, defective, incomplete, incorrect, or materially different from its description. Include photographs or video and images of the shipping label and packaging.
Return Shipping Costs
Customers generally pay return shipping for change-of-mind, preference, incorrect selection, or similar non-fault returns. For a confirmed error attributable to us, we will cover reasonable return costs or provide another appropriate solution. No restocking fee is charged for an approved return.
Returning the Package
Follow the provided instructions, package the product securely, and retain tracking and shipping records. Customers remain responsible for preference-based return parcels until they reach the authorized destination.
Inspection & Refund Timing
After receipt, the return is inspected. If approved, a refund is initiated to the original payment method within 5–10 business days. Your bank or provider may require additional time to post the credit.
Refund Method
Approved refunds are normally issued to the original payment method. Original shipping charges are refundable only when required by law or when a confirmed problem attributable to us justifies reimbursement.
Exchanges
Exchange availability depends on inventory. We may provide a replacement, request a return, or issue a refund where an exchange cannot be completed.
Order Cancellation
Contact us promptly. We will make reasonable efforts before fulfillment begins, but cancellation cannot be guaranteed after processing, packing, or dispatch starts. No cancellation fee applies when cancellation succeeds before fulfillment.
Consumer Rights
This policy does not limit any mandatory consumer rights or remedies that cannot legally be excluded.