After payment confirmation, orders are normally processed within 2–4 business days. During holidays, promotions, or unusually high volume, processing may require up to 5 business days. Processing time is separate from carrier transit time.

For supported United States destinations, estimated carrier transit time is generally 10–15 business days after dispatch. Total time from order placement includes both processing and transit. Estimates are not guaranteed.

Available methods and applicable charges are calculated and shown during checkout. You can review the shipping cost and final order total before payment.

Depending on inventory, product availability, and destination, an order may be fulfilled from one or more designated facilities. The shipment origin may differ from our registered business address.

Once dispatched and tracking becomes available, information is normally sent to the checkout email. A newly created label may show limited movement while the carrier receives and scans the parcel.

Review the recipient name, street, apartment or unit, city, region, postal code, and telephone number before ordering. Contact us promptly if a correction is needed. Changes cannot be guaranteed after fulfillment begins.

Availability for P.O. boxes, APO/FPO addresses, U.S. territories, and other destinations is determined at checkout. If no method appears, we may be unable to deliver to that address.

If tracking has not updated for an extended period or a parcel is significantly delayed, contact us with your order number. We will review the information and contact the provider where appropriate.

Report a potentially lost parcel with your order number. After reviewing the available carrier information and circumstances, we will provide an appropriate refund, reshipment, or other reasonable solution.

Check the delivery area, mailbox, household members, building reception, neighbors, and the carrier. If it remains missing, contact us promptly. A delivered status does not automatically prevent claim review.

Contact us within 7 calendar days if an order arrives damaged, incomplete, incorrect, or materially different from its description. Include your order number, photographs or video, and images of the label and packaging.

International orders may be subject to customs duties, import taxes, or handling charges. Unless checkout states otherwise, these are generally the recipient's responsibility.