FAQ
Frequently Asked Questions
Helpful information about Meraldane™ products, orders, payment, processing, shipping, tracking, returns, refunds, cancellations, and customer support.
Who operates Meraldane™?
Meraldane™ is owned and operated by Shanghai Bodongmei Network Technology Co., Ltd.
What does Meraldane™ sell?
We offer a curated range of thoughtfully selected products for contemporary everyday life.
Will every product look exactly like the photographs?
We aim for accurate images. Minor differences in color, finish, texture, or scale may occur because of lighting, screens, materials, and production tolerances.
Are small variations considered defects?
Normal material or manufacturing variations are not necessarily defects. Contact us if your item is damaged or materially different from its description.
How long does processing take?
Orders are normally processed within 2–4 business days after payment confirmation. Busy periods may require up to 5 business days.
How long does standard U.S. delivery take?
Estimated carrier transit time is generally 10–15 business days after dispatch.
How much does shipping cost?
Available methods and charges are calculated and displayed during checkout before payment.
Where are orders shipped from?
Orders may be fulfilled from different designated facilities depending on inventory, destination, and product availability.
Will I receive tracking information?
When tracking becomes available, it is normally sent to the email address provided at checkout.
What if tracking stops updating?
Contact service@meraldane.com with your order number. We will review the available information and contact the relevant provider where appropriate.
Tracking says delivered, but I cannot find it.
Check your mailbox, delivery area, household members, building reception, neighbors, and the carrier, then contact us if it remains missing.
Can I cancel or change an order?
Contact us promptly. Changes cannot be guaranteed after processing or fulfillment begins. No cancellation fee applies when cancellation succeeds before fulfillment.
What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to our Return & Refund Policy.
How do I request a return?
Email service@meraldane.com with your order number, product, reason, and supporting photographs when relevant.
Where should I send my return?
Do not use our registered business address. Customer support will provide the authorized return destination after approval.
Who pays for return shipping?
Customers generally pay for preference-based returns. We cover reasonable return costs for a confirmed error attributable to us.
How long does an approved refund take?
Refunds are initiated to the original payment method within 5–10 business days after an approved return is received and inspected.
What if an item arrives damaged or incorrect?
Contact us within 7 calendar days with your order number and relevant photographs or videos.
Still need help?
We aim to respond within 24 hours.
CompanyShanghai Bodongmei Network Technology Co., Ltd.
Legal RepresentativeLi Wenping
Websitemeraldane.com
Telephone+86 152 2216 4423
Emailservice@meraldane.com
Service Hours8:00 AM – 10:00 PM Daily
Business AddressBuilding 4, No. 9135 Zhufeng Road, Fengjing Town, Jinshan District, Shanghai, China